Children's Personal Information
All Buzzline products, services and websites are not intended for children under the age of 13, so children under the age of 13 should not use them at any time.
Buzzline does not knowingly collect any information from children under the age of 13. In the event that Buzzline discovers that it has received personal registration information from a child under the age of 13, Buzzline will promptly delete such personal information in a secure manner.
Information Buzzline Collects and Uses
Buzzline collects information when you use and access Buzzline's products, services and website. We categorize the information we collect into three categories (collectively referred to as "Customer Information"): Personal Information, App Data and Share Data.
"Personal Information" is information about you that is personally identifiable, including your full name, business or residential address, email address, land-line or existing mobile phone number, or billing information.
"App Data" is information about the nature of your usage of Buzzline's website and products and services and non-personal information. App Data can include: IP addresses, domain servers, referring / exit pages, operating system information, unique device identifiers, such as UDID and / or Ethernet MAC address, date / time stamp, clickstream data and information about actions taken by you through interaction with Buzzline's products and / or advertising displayed within Buzzline products, messages sent and received using Buzzline services, information about those messages (date, duration, recipients, size, attachments), type of device, location information, age, gender, type of web browser, one or more cookies that identify your browser, and telecommunications carrier information.
"Share Data" is data and information you provide for use with Buzzline's products or services, such as text, audio, and photos you make available through the Apps or contacts you add or import for use with Buzzline products, and which may be made available to third parties by your actions when using Buzzline products or services.
Information Sharing and Disclosure
Buzzline uses Customer Information to enhance your use of the Buzzline services by processing such information for various purposes, including improving and providing Buzzline's products and services, product notifications, delivering advertisements and related links, for sending, sharing and storing your Share Data as you direct through use of Buzzline products and services, and other purposes relating to offering you Buzzline products and services.
If you provide your phone number as part of a request for information about Buzzline products or services or in setting up an account, we may use that phone number and share that phone number with third parties to contact you about Buzzline products and services and to provide advertisements to you about Buzzline Products and services.
Buzzline does not rent, sell, or share any Customer Information except as provided above and unless: you initiate the sharing through the Buzzline products, services or website; you have provided your express consent; and in the following circumstances:
(i) Buzzline may engage a trusted third party to perform limited functions on our behalf, such as fulfilling newsletter subscriptions, sending requested postal mail and e-mail, SMS, MMS, and voice communications, analyzing and processing data (such as billing information ), and providing customer service. We require that these parties agree to use such information in a confidential manner. These third parties may have access to Personal Information needed to perform their functions, but we do not permit them to use it for other purposes.
(ii) Buzzline may share App Data and certain aggregated, non-personal information with third parties, but such information does not include your name, email address or any other Personal Information.
(iii) Buzzline may share Customer Information to respond to legal requirements, when legally required to do so, or at the request of governmental authorities.
(iv) Buzzline may share Customer Information to verify or enforce compliance with user agreements and applicable laws, to protect against fraud, to detect and prevent security or technical issues, to protect against misuse or unauthorized use of the Buzzline products, services, computing systems, or website, or to protect against imminent harm to the rights, property or safety of Buzzline, its subscribers or the public.
(vi) Buzzline may share your Customer Information with a third party if you have consented to receive information from that third party through Buzzline products or services. Such third parties will handle, store, retain and access such user information in accordance with the terms and conditions of their agreements with you, if any, as well as their own privacy policies and as authorized and agreed upon by you as part of agreements for use of our products and services. It is your responsibility to carefully review such agreements and privacy policies. You acknowledge that Buzzline shall have no liability to you for sharing of such information to such third parties as authorized by you and Buzzline disclaims any and all liability relating thereto.
Cookies and Tracking
When you visit Buzzline or use Buzzline applications, we may send cookies to your computer that uniquely identify your browser or use tracking pixels, agents or other visitor identification technology (collectively, "Tags") that collect App Data. We may also include Tags in promotional materials in order to determine whether messages have been opened and acted upon.
We use and share App Data as provided above.
Most browsers allow you to disable cookies or set your browser to alert you when cookies are being sent to your computer. If you disable cookies, you may not be able to use certain Buzzline products and services.
We use analytics tools provided by Google, Facebook, Flurry, adjust, braze and Crashlytics ("Analytics Tools") which also use Tags to collect and analyze information about your use of our desktop and mobile applications. We use Analytics Tools to collect App Data, which we use as provided above. That information is also used by the Analytics Tools providers according to their privacy policies.
You can find more details about how Google uses data it collects here: http://www.google.com/policies/privacy/partners/ . Some applications may use Google Contacts API to allow access to your contacts using https://www.googleapis.com/auth/contacts . That information is stored on your device and not uploaded to our servers, and is used solely to allow you to communicate with contacts using the features of those applications. For more, see https://console.cloud.google.com and https://console.cloud.google.com/tos?id=universal .
Currently, we do not respond to "Do Not Track" browser features.
Security and Data Integrity
Links to Third Party Sites
As a convenience to you, we may provide links and / or connections to third-party web sites or services from within our website or our products or services. Buzzline is not responsible for the privacy practices or content of these third-party sites.
Access / Removal of Your Personal Information
Interest-Based Advertiser Opt Outs
Buzzline is not a member of any self-regulatory bodies for interest-based advertising like the DAA and NAI, but some of our advertisers and advertising services providers are members of self-regulatory bodies and require that we provide you with the following out links to the NAI and DAA opt out programs: for the NAI, see http://www.networkadvertising.org/choices , and for the DAA, see http://www.aboutads.info .
What does Buzzline do?
Buzzline offers software applications for iOS and Android mobile devices (and limited versions of those applications for internet-connected desktop computers), that enable end users to send SMS and MMS communications as well as to place or receive calls.
Buzzline is a subscription-based, communications software platform intended for solo entrepreneurs and small businesses. Specifically, Sideline provides phone numbers, voicemail, auto-responses, inbound call routing functionality, multi-device call notification, text messaging, mobile crm and telephone number management. Buzzline provides solo entrepreneurs and small businesses with communications tools allowing them to leverage their devices and wireless plans.
The Apps are available in iOS and / or Android versions for tablets and smartphones and are distributed through Apple's “App Store” and the “Google Play” store (collectively, “App Stores”).
What personal information does Buzzline need to use?
In order for inbound or outbound calls and messages to work for apps, we need basic information about the sender and the recipient, namely their phone numbers. We also need to know how to associate all those calls and messages with a specific account for those Apps, so we require you to provide some basic information during signup. That's how we can make sure that calls and messages are connected correctly. That information is required in order for us to provide our services, so please keep that in mind when deciding whether to use our Apps.
What categories of third parties does Buzzline engage?
While Buzzline maintains its own data servers for the core data management for the Apps, we engage third parties to provide other services, as follows: (i). ”Back End Providers” provide the backend transmission systems necessary for the Apps to function and include local exchange carriers connected to the PSTN (Public Switch Telephone Network) who connect communications for us, data backhaul providers who transfer data across the continent, and hosting providers; (ii) “Service Providers” who provide analytics and user notification services and customer support platforms. We have contractual agreements with those third parties that limit use of personal information for the specific purpose identified in those agreements.
What categories of personal information does Buzzline collect?
Some data we collect from our Apps and our websites is “personal information” under the CCPA because it identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device. Currently, we collect this information from you and your device. Since paid features of our Apps are purchased through App Stores, we don't collect any financial information from you, but we do collect other categories of personal information.
Below is a summary of the categories of personal information we may have collected from consumers within the last twelve (12) months and the main purpose for its collection is to to provide our services safely and securely. Survey information helps us to learn more about our customers and contact them, and to improve our Apps and services. Please note that we only collect personal information from you when you use our Apps, the Site or interact with our customer support personnel. Also, not all of the information the identified below is collected from every end user.
International mobile equipment identity (IMEI)
Geo location of your device if you have given the app permission to collect your location information.
MCC and MNC information
Survey & Contact information
We disclose your personal information to Back End Providers to enable communications transmissions for our Apps. We disclose your personal information to Services Providers to provide customer support, to analyze the usage of our Apps and the Site, and to initiate App alerts.
We will not collect additional categories of personal information from you or use it differently than as described unless we provide you with advance notice and obtain your consent.
What are other uses of personal information?
As noted above, we use personal information to provide our services. In addition, we may use or disclose the personal information we collect for one or more of the following business purposes:
To fulfill or meet the reason for which the information is provided. For example, if you contact our customer support, we may use your email address to communicate with you about your support issue:
To provide you with information, products or services that you request from us.
To provide you with alerts and other notices concerning our products or services.
To carry out our obligations and enforce our rights under the Apps' Terms of Service.
For testing, research, analysis and product development to improve our Apps and Site.
To protect the rights, property or safety of us, our subscribers or others and to respond to legal requests.
As described to you when collecting your personal information or as otherwise set forth in the CCPA.
Where is the data held?
Buzzline utilizes data centers in the United States, where all of our necessary systems are located. Some of our support programs leverage affiliated companies in the European Union (EU) to provide customer support, and those European-based customer support teams may have remote access to account information, but they do not store that information. Transfers of personal data to and among our affiliates are subject to terms of intercompany agreements governing the transfer of data to the United States and protection of that data under applicable law. Also, we require that you acknowledge and agree to allow us to transfer data to the United States, so if you're not willing to provide that consent, you shouldn't use our products and services.
What safeguards does Buzzline utilize to protect data?
We take appropriate technical and organizational measures for our systems to comply with data privacy to ensure a level of data protection appropriate to the risk resulting from the processing of personal data, taking into account the state of the art, the costs of implementation and the nature , scope, context and purposes of processing, as well as the severity and likelihood of realization of risks for the rights and freedoms of folks who've provided the data.
Is Buzzline a "controller" or a "processor"?
Lots of companies are making distinctions about who is a “controller,” and who is “processor,” when it comes to using personal data. That's because the EU General Data Protection Regulation (“GDPR”) distinguishes a “controller,” (the party primarily responsible for protecting “personal data”) from a “processor” (which is essentially a subcontractor that has secondary, but important responsibilities to protect “personal data”). In the context of providing services to you, Buzzline would be considered a “controller” if GDPR were to apply. However, currently you are not allowed to use our applications in the EU.
What are my rights as a California resident?
The CCPA provides California residents with specific rights regarding their personal information, as described below.
Opt Out of the Sale of Personal Information
The CCPA requires that we notify you of your right to opt out of the sale of your personal information. As noted above, we don't sell your personal information as contemplated under the CCPA, so there's no need for you to opt out of the sale of your personal information for those Apps.
Access to Specific Information and Data Portability Rights
You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Note that you may only make a verifiable consumer request for access or data portability twice within a 12-month period. Once we receive and confirm your verifiable consumer request, we will disclose to you:
The categories of personal information we collected about you.
The categories of sources for the personal information we collected about you.
Our business or commercial purpose for collecting or selling that personal information.
The specific pieces of personal information we collected about you (also called a data portability request).
If we sold or disclosed your personal information for a business purpose:
The categories of personal information that we've sold about you and the categories of third parties to whom the personal information was sold.
The categories of personal information that we disclosed for a business purpose.
You can also request this information via info@Buzzline.app .
Deletion Request Rights
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Please note we can't provide any services to you without your personal information, so if you ask us to delete your personal information, we will have to terminate your account on our system and you will no longer be able to use the Apps for their intended purpose.
If you still want us to delete your personal information, you have to send us a verified request for us to do so. As with information requests, the only way for us to verify who you are for you to login and contact us using our Apps. Please note that the CCPA includes a number of exceptions that allow us to retain your personal data despite your deletion request, so we may retain your personal data under those exceptions.
Why do I have to login and contact you to make CCPA requests?
As noted above, since we don't require a lot of information for you to use our Apps, and since we may not verify the accuracy of personal information you provide, we may not have sufficient data to verify who you are unless you login and contact us using our Apps or provide us with the requested information. If you login and contact us using our Apps, we can associate your request with a specific account and then take action on your request.
What do I do if I have concerns about use of my data?
Last Updated: Dec 5, 2021